The website provides guides to navigating those obnoxious telephone trees that require you press button after button, weaving your way through an automated system designed to save the company money before you’re passed off to the more expensive customer support person. If the usual tricks aren’t working, is a great resource that provides information on how to actually get a human on the phone at a bunch of different companies. Use GetHuman for Particularly Stubborn Phone Trees You can then ask the sales agent to connect you to someone in the correct department. They may be more eager to get you on the phone with a person. If you’re having trouble accessing customer service from a company that sells products, you can try contacting the sales department. Humans in one department can often direct you to humans in another department, too. Sometimes it may take a few tries before it actually responds to your request. With automated voice systems, you can often say “Speak to an Agent”, “Agent”, “Representative”, or something similar to get a human being, even if the system just asks you to describe your problem. If you do need to talk to someone on the phone, there are a few ways to skip the tree and get a human being. Often, you can simply keep pressing “0” on the number pad-for “operator”-until the system directs you to a human. Skip the Phone Trees and Go Directly to an Operator You get a human to solve the problem and you don’t even have to wait or talk with a human. We’ve successfully used the email option to resolve a variety of issues with purchases, firing off a quick message and receiving a helpful reply that dealt with the problem at some point within the next day. But Amazon, for example, offers online chat, email, and telephone interaction if you visit its support site. This won’t always work-sometimes you really do need a back-and-forth interaction with human beings. Some companies even offer email support, allowing you to contact a human with a problem.
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